Driving a bus all day isn’t everyone’s ideal career, but don’t take it out on the customer!
Having left Middlesbrough a little late, we still made it to Leeds in good time. Just as the leaving announcement blared out over the tannoy, a lady turned up at the door. ‘Is this the bus to Birmingham?’ she asked, ‘Yes, but you need to be here 15 minutes early, you could be refused entry on this bus, you know?’ he barked. She protested, he reiterated his point and wouldn’t let it go. Even as he loaded up her bags he repeatedly shouted at her, pitch rising each time he outlined the potential delay she had caused. Her child clutched a little rucksack and looked bewildered. On board people bristled and muttered, and a toddler started to cry. ‘Make sure you fasten your seat belts’, he pointedly instructed before booming it out again as the bus pulled away.
I tried to understand him, tried to imagine the annoyance of late comers, of having to drive all day, of the monotony. But something in his tone, in his manner seemed harsher with this woman than it had been with others and I couldn’t help but sense a bit of a racist undertone. Driver No.2 was perfectly cheery, and suggested that as Driver No. 1 was from Manchester, he would have of course been moody and short. Discrimination lives on.